Returns
You have 30 days from receipt of your order to return it — no reason required.
FAQ – Frequently Asked Questions
Your refund will be processed within 14 days of us receiving your parcel and successfully verifying the products.
The refund will be made using the same method you used to pay for your order or to the bank account you specify.
Your refund will be processed within 14 days of us receiving the parcel and successfully verifying the products.
- Only sealed products, showing no signs of having been opened or used, are eligible for return.
- Return costs are borne by the Buyer – we do not accept cash-on-delivery parcels.
- The refund covers the equivalent of the product price and the delivery cost based on the cheapest available option.
- The right to return does not apply to products:
- With a short use-by date
- Supplied in sealed packaging, if they have been opened and are unsuitable for return for hygiene reasons
You have the right to make a complaint if the product is damaged or does not match your order.
1. Contact us – send a message to kontakt@bilovit.com, providing
- Buyer’s details
- Product name
- Description of the fault or discrepancy
- Photo of the product(s)
2. Any questions? Give us a call: +48 12 312 05 54
We value a positive approach to problem-solving, which is why we treat every case on an individual basis and in the customer’s best interests.