Refund policy

Returns and Cancellation

As a consumer who has entered into a distance contract, you have the right to withdraw from the contract within 30 calendar days of receiving the goods, without giving any reason.

Only products that are factory-sealed, show no signs of having been opened or used, and are in their original packaging are eligible for return. You will also need a receipt or proof of purchase.

How to request a return

To initiate a return, please contact us at kontakt@bilovit.com. Once your request has been approved, please return the goods to the following address:

Bilovit
ul. Kornela Makuszyńskiego 2a
31-752 Kraków

The cost of returning the goods is borne by the Buyer. We do not provide return labels and do not accept cash-on-delivery parcels. Goods sent to us without prior notification of a return will not be accepted.

Damage and issues

Please check your order upon receipt and contact us immediately if the goods are faulty, damaged or if you have received the wrong product, so that we can assess the problem and rectify it.

Exceptions / non-returnable items

For hygiene and safety reasons, products that have been opened or whose packaging seal has been broken, as well as products with a short use-by date, are non-returnable. If you have any doubts regarding a specific product, please contact us.

Exchanges

The quickest way to receive the correct product is to return the item you have and place a new, separate order once the return has been accepted.

Refunds

We will refund your money within 14 days of receiving your return request. We may withhold the refund until we have received the goods or proof of dispatch. The refund will be credited to your original payment method; your bank or card issuer may require additional time to process the transaction.

We will only refund delivery costs if the entire order is returned (based on the cheapest available delivery option). If only part of the order is returned, delivery costs are non-refundable.

If you have any questions regarding returns, please email us at kontakt@bilovit.com.